Returns Policy

     As a matter of company policy, we strictly DO NOT issue cash refund for returned items.  We only issue store credits or change the item/s in question.  Kindly take note of this before making a purchase as cash refund requests will not be accomodated.  

     Here are the following steps to facilitate your return process:

1. Click on the MY ACCOUNT tab located on the upper right corner section of the Hemlock homepage.  Once logged in, you will automatically be directed to your account page.
2. Your account page will show your order history.  Click on the ORDER NUMBER you wish to modify then click on the REQUEST RETURN tab.
3. Select the item you wish to return and a reason for your request.  
4. Click on the REQUEST RETURN button to proceed.
5. You will be notified via email once your return request has been approved. You may also view the status of your request on your account page.  
6. Once approved, you may send the items back to our shop.  Kindly send the items within  ten (10) business days from receipt of item.  
7. Returns made after ten day period WILL NOT be entertained.
8. Please note that you will be responsible for any costs incurred in sending the items to us and back to you.
9. Once we have received the item/s, your HEMLOCK account will be credited for the full amount of the item/s returned. These store credits do not expire and may be used for multiple transactions as long as you still have an available balance.
10. You may browse thru our website for any item you wish to replace your initial purchase with.  Upon, checkout, please make sure that you are logged in to your account.  Kindly choose STORE CREDITS as the payment option.
11. Your order/exchange will be processed after you have settled any additional costs (shipping cost or any price difference) via PayPal, VISA, Mastercard, GCash, Maya, GrabPay, BPI and Unionbank via PAYMONGO.
12. Made to order items are not eligible for return.  Made to order items include but not limited to styles under HEMLOCK GOLD.  Please carefully check product description.
13. Shipping/Pickup Information:

*We have a strict quality control process to ensure all Hemlock items you purchase are in excellent condition.  Should you receive damaged or defective items, or if you have received a different item from what you ordered, we will replace these items with no additional cost to you.